它的学徒

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位置摘要

The Role

To provide first line hardware, telephony and associated applications support to users globally.

职责：
• Respond to incoming requests made via a variety of channels (email, web, voice), against thresholds in line with the contracted service levels.
• Log, categorise and prioritise all 1st level calls according to the agreed SLA.
• Fix first time calls where appropriate, to customer satisfaction.
• Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times.
• Contribute to overall achievements of required Service Level by maintaining agreed personal targets. Assist in ensuring SLAs and KPIs are met.
• Escalate issues that affect more than 1 person to 2nd line.

必需的技能和经验：
• Basic IT knowledge
• Basic knowledge of desktop environments (XP/Windows 7, Windows 10)
•对包括电话在内的不同技术的良好理解。

必需的能力：
• Analytical thinker – resolve problems with a strong focus on attention to detail.
• Stakeholder management – engage and motivate others. Customer and business focused at all times.
•适应性 - 应对意外的，管理问题。
• Strong decision making ability - make decisions quickly in a crisis situation.
• Communication – excellent listening plus written and spoken skills. Empathise and understand different cultures.
•组织 - 以良好的时间管理技能进行自我激励，以管理自己的工作量。

About Rotork

旋转is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
六十多年来，世界一直依靠我们创造使一切移动的事物。从石油和天然气到水和运输，药品和食品 - 这些都是我们现代世界所依赖的流量。
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
旋转is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Si prega di inviare il proprio CV aggiornato e una lettera di presentazione al cui interno sono specificate le proprie capacità ed esperienze in relazione all'offerta in essere.